Cancellation

Travellers will be issued a refund to original form of payment at no penalty, equal to the value of the cancelled products containing the Rail Protection Plan, no questions asked.

No explanation is required for cancellation requests on product(s), no questions asked.

Please follow below instructions according to your type of ticket.

• Paper Products

  Cancellation request for paper rail passes and paper tickets need to returned and must be received by Rail Europe no later than five (5) business days BEFORE the scheduled departure date or first date of travel given at the time of booking.

  NOTE – rail passes that are not pre-validated with a first date of travel, must be received by Rail Europe no later thirty (30) days from the original issuing date that is stamped on the rail pass provided by Rail Europe

  Once the cancellation request has been reviewed, travellers will be notified by email where the original paper passes, tickets & reservations need to be sent to complete the Rail Protection Plan refund request.

  NOTE – the Rail Protection Plan refund is only released for accepted claims once the paper original documents have been received by Rail Europe.

• Electronic Products: Print at Home, Print at Station or Mobile

  Cancellation requests must be received by Rail Europe no later than five (5) business days BEFORE the regularly scheduled train departure date or first date of travel.

  Request received less than (5) business days noted above for paper / electronic products will not be eligible for the RPP Cancellation Benefit and will be processed under the normal cancellation penalties listed with the traveller’s tickets / passes / reservations.

Start a request for your RPP Cancellation Credit by filling out the contact us form below.

Contact us