• Q. Can a reservation date on an overnight train be changed?

  • Q. Are European trains "child friendly"?

  • Q. Can I open the train windows?

  • Q. Are there restrooms on the train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Will the train cars be air conditioned/heated?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Do you offer maps of European train stations?

  • Q. What other types of services are available at the station?

  • Q. Where can I find more information about European train stations?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Do I need to tip the train staff?

  • Q. How far in advance can I buy my train ticket?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do I need to show my passport to board the train?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What food and drink options are on board?

  • Q. How much luggage can I take on an overnight train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. How can I check to see if food is served on a particular train?

  • Q. What should I do if the train is late?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How much luggage can I take on the train?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. How are sleeping compartments kept secure?

  • Q. Does your website display all trains operating for the route searched?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can I bring food and drinks on board?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Are there shower facilities on board?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Is there WiFi onboard?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Is there a fee to take luggage on a train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What do I do with my luggage?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Will the conductor take my passport?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

Browse our FAQ


  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What is a Rail Pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I print my rail pass at the station?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I add a friend to my existing rail pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Are there discounts available for rail passes?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. What is the "validity period" of a rail pass?

  • Q. Who is eligible to buy a rail pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. How far in advance can I buy my rail pass?

  • Q. What is a travel day on a rail pass?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Can I sit in First class if I have a Second class rail pass?

Browse our FAQ


  • Q. Can I print my train ticket at the station?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Are the fares offered on your website based on live availability?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How far in advance can I buy my train ticket?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. How do I book a train ticket on your site?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How long are train tickets valid for?

  • Q. Does your website display all trains operating for the route searched?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. What is a Diabolo fee?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do you offer e-tickets?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Does my train ticket include a seat reservation?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How can I find the cheapest train tickets?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Are there discounts on train tickets?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

Browse our FAQ


  • Q. My promo code is not working. What should I do?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Are train tickets exchangeable and refundable?

  • Q. What is the 7:00 pm rule?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Will the conductor take my passport?

  • Q. How are sleeping compartments kept secure?

  • Q. How do I get a promo code?

  • Q. The promo code I have expired. What can I do?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. How do I use a promo code?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How can I track the status of my refund?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How can I request a brochure from your company?

  • Q. What fees does Rail Europe charge?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How fast can I receive my travel documents?

  • Q. Do I need to show my passport to board the train?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How can I track my shipment?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Who should I contact with a question about a special offer?

  • Q. How much luggage can I take on the train?

  • Q. Do you ship to PO and APO boxes?

  • Q. What if my shipment gets lost?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. I want to refund my train ticket. How do I proceed?

Browse our FAQ


  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. What is the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. Do you offer maps of European train stations?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I open the train windows?

  • Q. Is there a fee to take luggage on a train?

  • Q. I missed my train. What should I do?

  • Q. How much luggage can I take on the train?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. How are sleeping compartments kept secure?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Where can I find more information about European train stations?

  • Q. Can I change seats after the train departs?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. How early should I arrive at the train station?

  • Q. How do I contact you while I’m in Europe?

  • Q. What language is spoken at the train station and on the train?

  • Q. Are there shower facilities on board?

  • Q. Do I need to tip the train staff?

  • Q. Can I bring food and drinks on board?

  • Q. What food and drink options are on board?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Can I bring my bike on board?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can I get the address and phone number for the train station?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Are there restrooms on the train?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. How do I connect between train stations in the same city?

  • Q. Can I bring my pet on board?

  • Q. What other types of services are available at the station?

  • Q. What do I do with my luggage?

  • Q. Is there WiFi onboard?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Can I print my train ticket at the station?

  • Q. How do I find my train?

  • Q. Are lockers and luggage storage services available at the train station?

Browse our FAQ


  • Q. How do I travel with a print at the station e-ticket?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Why are e tickets not available for certain trips?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Do you offer e-tickets?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

Browse our FAQ


  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I book group fares online?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What constitutes a group?

Browse our FAQ


  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. How do I change my login or password?

  • Q. What does the “Login with Facebook” button do?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How do I create a Rail Europe account?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Where do I find my booking number?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. My credit card has been declined. What should I do next?

  • Q. What credit cards does Rail Europe accept online?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. If I register on your site, will I start receiving spam?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.