Renfe Spain Pass

• Q. How early should I arrive at the train station?

  A. We advise travellers to arrive at least 30 minutes prior to departure. This allows you time to clear any security checks and locate the platform where your train will be departing. If you are departing from a larger train station (typically a city’s main station) and need to activate your rail pass prior to boarding, you will want to arrive even earlier to make sure you have enough time to get your rail pass activated and avoid doing a luggage-hauling sprint through the station.

  Please note: For Eurostar trains, follow the "check-in and Ticket Gate Time Limit" instructions which can be found on your ticket under "Additional Information".

• Q. Do you ship to PO and APO boxes?

  A. At this time, we are unable to ship to P.O. or A.P.O. boxes.

• Q. Are there restrooms on the train?

  A. Yes! Restrooms can be found on all trains in Europe. Restrooms are easily accessible on all trains and are frequently marked with the letters WC (Water Closet). They’re usually found at the front or back of each train car and typically include a sink, toilet, and locking door.

• Q. Can I share my rail pass with others (family, friends, or charity)?

  A. No. Rail passes are strictly personal and non-transferable. A rail pass is valid only upon presentation of a passport. Therefore the name(s) printed on the rail pass must match the traveller’s identification.

• Q. Do you offer discounts on tickets for groups?

  A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.

• Q. Are there discounts on train tickets?

  A. Yes. Discounts are available for select train tickets. some rail carriers offer advance purchase discounts for those who like to book early. In addition, youth, child, and/or senior discounts are offered by some European rail carriers. When you begin your ticket search, be sure to enter in any applicable passenger data so that we can provide you with the best fares for your journey.

• Q. What ways can a train ticket be issued? Paper? e tickets?

  A. There are potentially three ways to receive European train tickets.

  Paper tickets: the rail pass or train ticket is physically printed at the Rail Europe fulfillment center and shipped to you.

  Print at home e-ticket: the train ticket may be issued as a PDF which may either be emailed to you directly, or retrieved via a web link that is communicated to you at the time of purchase, depending on the rail carrier. You must print the PDF from a computer printer on any regular paper prior to boarding the train. Some e-tickets are delivered with a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide this e-ticket confirmation code along with your id to the conductor on board the train.

  Print at station e-ticket: you will receive an e-ticket confirmation code (also known as PNR or Passenger Name Record) on your confirmation email, as well as a link to detailed instructions for retrieving your ticket. Use this e-ticket code at a self-service kiosk located at the train station in Europe to print out your actual ticket, prior to boarding the train.

  Print at home e-ticket and print at station e-ticket are “electronic” delivery methods requiring no physical shipment to you. This means we can issue you an e-ticket whether you’re still at home or already in Europe.

  Please note that all three methods are not always offered for a given train ticket. In fact, many tickets only support one of these issuance methods.

• Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  A. Here’s what you need to do if your train ticket, rail pass, reservation, city pass or tour was lost or stolen and you plan to request receive a reimbursement through the Rail Protection Plan™.

  You must file a police report within 24 hours of the incident.
  You may purchase a replacement rail pass, train ticket, reservation, city pass or tour in order to continue with your travel plans.

  Upon return home, you must submit the traveller request form to Rail Europe within 30 days, along with a copy of the police report, replacement rail pass, train ticket, reservation, city pass, or tour purchased abroad, and your roundtrip airline tickets from home to Europe. A brief explanation of the situation is also necessary to better evaluate the traveller request form.

  If you purchased the Rail Protection Plan™ when you booked your train ticket/rail pass/reservation/city pass/tour, you received full documentation on what to do in the event of loss or theft. Please refer to this information for full details.

• Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  A. The answer depends on what type of ticket was issued for your journey. In most cases, we issue tickets that include a seat reservation whenever required or possible. If your tickets include a reservation, you will need to board the train for which the reservation was issued.

  If you were issued a train ticket without a reservation, then yes - you can board any train traveling between the cities for which your ticket was issued. It is always advisable to inquire at the train station whether or not a reservation is needed for the train you intend to board. There are certain countries that we cannot issue reservations for: Portugal, Greece, Hungary, Romania, and other Balkan nations. Reservations may be required but will need to be purchased locally.

• Q. Should I buy my rail pass or train ticket before I leave for Europe?

  A. Yes. We find that when traveling abroad, it’s always best to book before you depart from home. That way, you’ll arrive with the proper paper documents in-hand and avoid fully booked trains that can disrupt your travel plans. This is especially important during the summer months when trains in Europe tend to sell out quickly due to increased tourism.

  Most trains can be reserved 90-days in advance of the day you’d like to travel. Again, it’s best to reserve as soon as possible to guarantee that you’ll have a seat on board.

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