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Rail Europe is committed to offer you the best customer support. You can make a refund request or a cancellation request which resulted in you not travelling as previously planned. Please check our refund policies to see if you are eligible for a refund or cancellation request.
Everything you want to know about the train tickets that we offer as well as train travel in Europe is found in our FAQ (Frequently Asked Questions) section.
Answer common questions regarding out products, booking, payment and about rail travel in Europe
Please be aware that Eurostar is experiencing periodic train cancellations for operational reasons, as well as significant check-in delays at Gare du Nord in Paris due to industrial action by French customs. A reduced timetable for travel between Paris and London via Eurostar is expected to be in place until the end of March.
Please allow extra time, up to 4 hours before your scheduled departure, for check-in. Also, Eurostar cannot ensure a Priority check-in lane in Paris Gare du Nord for Business Premier or Carte Blanche passengers. We apologize for any impact this may have on your travel plans.
Rail Europe Fulfillment Centre
101 Upper Cross Street
#06-13 People's Park Centre
Monday to Friday: 9am to 6pm
Saturday, Sunday and Public Holidays: Closed
65 6438 6266