Hungarian trains

• Q. How do I contact you while I’m in Europe?

  A. If you need to contact us while you’re in Europe, you can send us a message by visiting our Contact Us Page.

• Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  A. The questionnaire (or travel report) on the ticket jacket containing your Eurail pass is a required survey used by the European railways to better understand how Eurail passes are used throughout Europe. A gift is offered by Eurail for completing and returning the questionnaire to the supplied address. Upon receiving the travel report, Eurail should send the free gift within 4-6 weeks.

• Q. What should I do if the train is late?

  A. It depends if you’re traveling with train tickets that include a reservation or with open tickets. If your train ticket includes a reservation, then it’s only valid for travel on the train for which it was issued. If the train is late, you’ll need to wait until it arrives.

  If you’re traveling with open tickets you can decide to take another train, as long is it doesn’t require a reservation and travels the same route as the one for which your open ticket was issued.

• Q. Can I bring my bike on board?

  A. In general, bicycles can be taken with you as carry-on luggage, free of charge on just about any national or international train- if you put it in a bike bag. In the bike bag, the wheels, pedals and handlebars must be removed.

  In addition, many European trains allow bikes in a special bike compartment for free or a small fee. If there is a fee, it’s typically about 5-15 Euros per journey. Bikes are typically permitted on local & regional trains in most countries, at least outside peak travel hours.

  Many inter-city trains also allow bikes, however not in Spain. And in France only a few French TGVs allow bikes that aren’t in a bike bag. Some TGV-Lyria trains between Paris & Switzerland also allow bikes. Paris-Madrid & Paris-Barcelona night trains only allow bikes if they’re in a bike bag and if you & your fellow travellers occupy the entire sleeper compartment. Overnight Thello sleeper trains & daytime TGV trains between Paris & Italy only allow bikes in a bike bag. Thalys trains between Paris, Brussels, Amsterdam & Cologne only allow bikes in bike bags. Long-distance trains into Eastern Europe such as Cologne-Moscow, Bucharest-Istanbul or Budapest-Sofia only allow bikes in bike bags, primarily because these trains don’t have luggage compartments.

  Lastly, some trains, primarily in the UK, will require advance reservations for bicycles. These reservations will need to be made locally at the station.

• Q. I want to refund my rail pass. How do I proceed?

  A. If you have an unused, unvalidated rail pass that you would like to submit for a refund, please visit our Cancellation and Refunds page. Be sure to review the refund and exchange policies for your rail pass prior to purchase so you are aware of any penalties or return fees.

  When you are ready to mail your rail pass to us for a refund, it is strongly recommended that you send these documents by some type of traceable mail for proof of delivery.

• Q. How do I connect between train stations in the same city?

  A. There is often an easy connection by public transportation between train stations within the same city or town.

• Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  A. If you selected the paper delivery option, then yes – the travel documents you receive from us in the mail are your actual train tickets. Do not lose them, because we cannot replace them.

  Only the original paper ticket will be accepted onboard the train. No other document such as a print out of the email invoice can be used in lieu of the original paper train ticket.

• Q. How far in advance can I buy my rail pass?

  A. A rail pass can be purchased anywhere from 6 to 11 months prior to your first travel day. We advise you to check the specific conditions of use for the pass you are interested in.

• Q. I missed my train. What should I do?

  A. If you’re traveling with a train ticket that doesn’t include a reservation, you can simply get on the next train that accepts tickets without reservations.

  If you’re traveling with a train ticket that includes a reservation, you may have to purchase a new train ticket. Review the exchange and refund terms of your ticket to determine if your train ticket can be exchanged.

  If you missed your train due to a connecting train being delayed, ask a Conductor or railway official to endorse your train ticket to say there had been a delay. This is usually sufficient proof for the train staff at the onward station to allow a free transfer to the next available train.

  Upon your return home, please contact us via the Contact Us page to inquire about an applicable refund your ticket may qualify for. All refund information may be found on the after-sales voucher that was included with your train ticket.

• Q. I have my train ticket. Do I also need to buy a reservation?

  A. Rail Europe train tickets usually include a reservation whenever possible. In other words, if you’re taking a train that requires a reservation, one will already be included with your train ticket from us. If you’re boarding a train that offers reservations but doesn’t require them, tickets sold on our website will include one, if available, at the time of booking.

  For certain trains that offer reservations but don’t require them, it is possible that we do not include a seat reservation with your train ticket. This may happen when we don’t have access to those reservations, which can only be purchased locally. Rest assured that even if this is the case, your Rail Europe train ticket will still allow you to board and sit at any unoccupied seat.

Browse our FAQ

0 10 20 30 40 50 60 70 80 ...