With Rail Europe enjoy a train travel across Europe.
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Regular trains tickets are open for booking 60 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Regionals trains (Intercity, TER Express Regional Trains…) have more comfortable, ergonomic and spacious seats in 1st class|
|Regionals trains (Intercity, TER Express Regional Trains…) have standard comfortable seats in 2nd class|
Common Questions, Simple Answers
Q. What is the "validity period" of a rail pass?
A. The validity period of a rail pass is the time period in which you must complete your travels with your rail pass. This period is calculated from the date stamped on the rail pass by the railway official.
With a flexi pass this period is defined as a certain number of calendar months – typically one or two.
With a continuous day pass the validity period equals the number of travel days.
Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?
A. Sometimes, certain products within your booking are not available for confirmation at the time of booking and one of our Travel Consultants needs to manually confirm your booking. Once confirmed, we will contact you to advise it has been finalized and issued.
Q. What should I do if I’m unable to print my e-ticket at the station?
A. First, make sure you’re entering the correct information in the self-service kiosk. You need to provide your e-ticket confirmation code, also known as PNR, which is a 6 character letter code (or an 8 character alphanumeric code for British e-tickets) that appears on your Rail Europe booking confirmation email. Any other booking reference (like the Rail Europe booking number) will not work to retrieve your print at station e-ticket.
Don’t attempt to retrieve your ticket using a different method of identification such as swiping a credit card. This will not work.
Although highly unusual, if you’re still unable to retrieve your ticket, go to the ticket counter and seek the assistance of a railway official. Make sure you know your e-ticket number.
If you’re still unable to retrieve your ticket, you may have to purchase a new train ticket. If possible, document the circumstances that prevented you from retrieving your e-ticket. If you purchase new tickets, make sure to keep a copy of the new tickets and the receipt.
Upon your return home, contact our customer relations department and write us a letter indicating what happened. Make sure to provide the new tickets you purchased and the receipt. We’ll review the matter and work things out with you.
Q. My group lives large. Can we book an exclusive carriage or charter an entire train?
A. Whether your group is looking to book an exclusive carriage on a scheduled train for their sole use, or wishing to charter an entire train, we can arrange it. Simply fill out a Group Quote form and one of our dedicated group consultants will respond with a quote to fit your groups’ needs.
Q. How do I use a promo code?
A. Simply enter your valid promo code on the page where you enter your delivery information for your booking during checkout.
Q. How can I track the status of my refund?
A. To check the status of your refund, you can visit our Contact Us page to send us a message. Please be sure to include your original booking number so that the refund request can be researched.
Refunds processed online for e-tickets are completed immediately. Emails received for e-ticket refunds will be processed on the next business day.
Refunds for paper documents cannot be completed entirely online because your original travel documents must be sent back to us. They will be processed within 1-2 business days after the documents are received by Rail Europe. Our Customer Relations team will contact you once your refund is processed.
Please note that once a refund has been processed, it will take 7-10 business days for it to reflect in your credit card account.
Q. Will the train cars be air conditioned/heated?
A. All European trains are fully heated and many are air-conditioned, as well.
Some regional trains servicing local villages for short distances may not have air-conditioning. In these situations, travellers are permitted to open the train windows.
Q. Do you offer e-tickets?
A. Yes, on certain rail lines. There are two types of e-tickets:
Print at home and Print at the Station
Let’s begin with Print at Home e-tickets, of which there are 3 different types.
The first type of e-tickets are those issued as a PDF’s which will be emailed to you and can be downloaded via a link contained in your Rail Europe email confirmation. You must print the PDF (using a printer) and bring your ticket with you to board the train.
The second type of e-tickets are those that are individually emailed to you. You must print the email (using a printer) and bring it with you to board the train – this is your train ticket. Each ticket will be in a separate email, so if you booked more than one ticket, please be sure you print all tickets that were emailed to you.
The last type of e-tickets are those which have a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide the e-ticket confirmation code along with your id to the conductor on board the train.
Next, Print at the station e-tickets!
You will receive a 6 or 8 alpha-numeric e-ticket confirmation code (also known as a PNR or Passenger Name Record) in your Rail Europe confirmation email, which you then enter into a self-service kiosk at the train station in Europe to print out your actual train ticket.
Use this e-ticket confirmation code at a self-service kiosk at the train station to retrieve your ticket. Not all rail lines offer these e-ticket options. Once you have selected a ticket on our website, you’ll be able to choose from its available methods of issuance at checkout.
Q. How can I request a brochure from your company?
A. We have made our brochures conveniently available online in an effort to reduce the amount of paper used. You can download Rail Europe’s full-color Europe on Track or Rail Europe Collection brochures.
Q. If I arrive at the station early, will I be able to board my train?
A. You may be able to board the train early, but it depends on a few things…
First, early boarding may possible if you are boarding the train in the city from which it originates. If you are boarding a train on one of the stops along its routes, then the train won’t be in the station until a few minutes before the time indicated on your ticket.
Even if you are boarding in the very first city from which your train departs, the platform may only be indicated 15 minutes or so before departure. Though early, you may find yourself in the train station with no information as to which platform the train is located.
In any event, we typically advise you get to the station at least 30 minutes prior to departure. This way when your train is ready to board, you can hop on and take your seat without having to rush through the station.