With Rail Europe enjoy a train travel across Europe.
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Regular trains tickets are open for booking 60 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Regionals trains (Intercity, TER Express Regional Trains…) have more comfortable, ergonomic and spacious seats in 1st class|
|Regionals trains (Intercity, TER Express Regional Trains…) have standard comfortable seats in 2nd class|
Common Questions, Simple Answers
Q. My credit card has been declined. What should I do next?
A. If your credit card has been declined it’s important to first make sure that you have entered your credit card information correctly. Next, check to make sure that the funds required are available in your account as the transaction may have been declined by your card issuer for this reason.
To protect our customers, we also employ a booking verification system to help us identify and block suspicious transactions. It is possible that certain characteristics associated with your booking or method of payment has triggered an alert with our booking verification system. If you continue to experience difficulty, please contact us via our Contact Us page for assistance. Alternatively, you can also try to use a different credit card.
Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?
A. While all train tickets issued by Rail Europe should be accepted onboard the train, if you should run into any issues, be sure to ask the conductor to stamp your Rail Europe ticket "Not Used" with a written note explaining why this ticket could not be accepted by a railway official. You will want to keep that ticket safe and upon your return home, you can send the original ticket, any replacement tickets and receipts, and a brief letter of explanation to our Customer Relations team.
Please use the Contact Us page to get more information regarding a refund.
Q. Can I still buy train tickets from you once I’m in Europe?
A. Yes, but only for trains that offer print at home or print at the station e-tickets. In general, we don’t ship paper tickets to Europe unless you will be at the same location (and able to receive tickets) for 3-5 business days. If the train you want only offers a paper ticket option, and you won’t be able to receive those tickets in the main, you will need to buy it locally at the station.
Q. How early should I arrive at the train station?
A. We advise travellers to arrive at least 30 minutes prior to departure. This allows you time to clear any security checks and locate the platform where your train will be departing. If you are departing from a larger train station (typically a city’s main station) and need to activate your rail pass prior to boarding, you will want to arrive even earlier to make sure you have enough time to get your rail pass activated and avoid doing a luggage-hauling sprint through the station.
Please note: For Eurostar trains, follow the "check-in and Ticket Gate Time Limit" instructions which can be found on your ticket under "Additional Information".
Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?
A. The answer depends on what type of ticket was issued for your journey. In most cases, we issue tickets that include a seat reservation whenever required or possible. If your tickets include a reservation, you will need to board the train for which the reservation was issued.
If you were issued a train ticket without a reservation, then yes - you can board any train traveling between the cities for which your ticket was issued. It is always advisable to inquire at the train station whether or not a reservation is needed for the train you intend to board. There are certain countries that we cannot issue reservations for: Portugal, Greece, Hungary, Romania, and other Balkan nations. Reservations may be required but will need to be purchased locally.
Q. Do I need to show my passport to board the train?
A. If you’re traveling with a rail pass and this is your very first train trip, you’ll need to present your passport to the railway official at the ticket window to activate your pass, before you board the train.
Please note that there will be no passport control (day or night) when traveling between countries that signed the Schengen Treaty. Not all countries belonging to the EU are part of the Schengen Treaty (e.g. Great Britain, Ireland). On the flip side, some countries that are not part of the EU are part of the Schengen Treaty (e.g. Switzerland, Norway).
Q. Is dinner and/or breakfast included with my reservation on an overnight train?
A. When you travel on an overnight train meal inclusions vary depending on the train you are on, as well as what type of train ticket you have purchased. With the purchase of a Premier class ticket, you will generally get a meal on board the train. This meal is typically breakfast in the morning. Some trains will bring the meal to you in your compartment, while other trains will serve you breakfast in the restaurant car on board the train.
If you are not traveling in a First Class sleeping compartment, don’t worry, you won’t starve on board! Overnight trains all include a restaurant car, bar car or vending machine services containing hot/cold drinks and snacks. Most restaurant/bar cars are open until at least 1:00am. Additionally, you can purchase food before hopping on board the train and eat as you wish. Though not included with the price of your ticket, you can certainly find something to eat during the ride.
Q. What is a Diabolo fee?
A. The Diabolo fee is a supplement for utilizing the trains in and out of the Brussels Airport Station in Belgium. This nominal fee can be paid at the station or on board the train.
Q. I missed my train. What should I do?
A. If you’re traveling with a train ticket that doesn’t include a reservation, you can simply get on the next train that accepts tickets without reservations.
If you’re traveling with a train ticket that includes a reservation, you may have to purchase a new train ticket. Review the exchange and refund terms of your ticket to determine if your train ticket can be exchanged.
If you missed your train due to a connecting train being delayed, ask a Conductor or railway official to endorse your train ticket to say there had been a delay. This is usually sufficient proof for the train staff at the onward station to allow a free transfer to the next available train.
Upon your return home, please contact us via the Contact Us page to inquire about an applicable refund your ticket may qualify for. All refund information may be found on the after-sales voucher that was included with your train ticket.
Q. How do I create a Rail Europe account?
A. You can simply click the ’Login’ button found on the top right-hand side of our homepage and select ’create an account’ to register on our site. If you are booking with us, you will also be presented with the option to register during checkout.