TGV France-Italy

• Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details.

  Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

  If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.

• Q. How do I use a Rail Europe Gift Card?

  A. Simply use the Gift Card code that was provided by Rail Europe on your certificate. Enter this code on the delivery page during checkout. Note: the full dollar value of the Gift Card doesn’t need to be used all at once; you will be sent a new Gift Card code for any remaining balance.

• Q. Can I book a rail pass and a seat reservation at the same time?

  A. Absolutely, and we encourage it. Once you’ve added the pass you want to your booking, you will be prompted to make seat reservations for trains you wish to travel on. Alternatively, you can visit the homepage and search schedules, just be sure to check the "I have a rail pass" box.

  We always recommend buying your reservations before you depart for Europe because high speed and night trains often have a limited number of seats set aside for rail pass holders, and these seats tend to sell out. So the earlier you secure your reservation, the better.

• Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  A. It depends if the train ticket has your name printed on it or not. In general, most tickets that include a reservation are name-specific and should only be used by the traveller whose name is printed.

  Open tickets, on the other hand, are not name-specific. Different travellers can use them as long as the new traveller is eligible for the fare issued.

• Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  A. French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # located on your booking confirmation email.

  Eurostar print at home e-tickets can be re-issued at the Eurostar desk in the departure station, but there is a 15£ fee per ticket. You will need the e-ticket # located on your booking confirmation email.

  No other print at home e-tickets can be re-issued at the station.

• Q. How do I get a promo code?

  A. The best way to stay informed of all current promotions and to receive promo codes is to create a user account and to subscribe to our newsletter. All publicly available promo codes can be found on our Deals page. We also issue individual, one time use promo codes at our discretion to customers who are eligible for certain discounts or have participated in certain promotions or marketing activities.

• Q. What should I do if the train is late?

  A. It depends if you’re traveling with train tickets that include a reservation or with open tickets. If your train ticket includes a reservation, then it’s only valid for travel on the train for which it was issued. If the train is late, you’ll need to wait until it arrives.

  If you’re traveling with open tickets you can decide to take another train, as long is it doesn’t require a reservation and travels the same route as the one for which your open ticket was issued.

• Q. I just placed a booking and realized I made a mistake. How can I make changes?

  A. If you need to get in touch with us regarding your booking, please visit our Contact Us page for assistance. As long as it hasn’t been invoiced yet, it’s usually not a problem to fix it. However, please note that an exchange fee and price change may be applicable depending on what needs to be changed.

• Q. Can I choose a specific seat on a train when making my reservation?

  A. At this time, it’s not possible to choose a specific seat on our website when booking a reservation.

• Q. I made a mistake when I ordered my rail pass. How can I correct it?

  A. Once your rail pass has been printed, it is not possible to modify it. If you absolutely need to do it, you can pay a 15% penalty and a 7% processing fee to exchange it. If you catch the mistake and call us right away - prior to your rail pass being printed, we may be able to modify it for you. If you bought the Rail Protection Plan™ when you ordered your rail pass, you can exchange your original pass at full value and use it towards the new one, with no fee or penalty incurred. Read more about the Rail Protection Plan™ coverage and how to file a claim.

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