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• Q. How do I contact you while I’m in Europe?

  A. If you need to contact us while you’re in Europe, you can send us a message by visiting our Contact Us Page.

• Q. How far in advance can I buy my train ticket?

  A. Train tickets can be purchased 60 to 180 days in advance, depending on your route of travel. Rail carrier policies vary, depending on when their schedules are available for sale.

  For the best deals, purchase your train tickets three months in advance, if possible. But always book as far in advance as you can to assure the best price and to avoid your class of service being sold out (especially during peak travel season on high speed trains).

• Q. How do I change my login or password?

  A. If you want or need to change your login information for your Rail Europe account, log in with your current login information. Once logged in, please visit your dashboard where you will be able to edit your profile information.

• Q. What is the benefit of buying passes through the group department versus the web?

  A. While group rates on passes match our web prices, booking with the group department will also provide your group with one pass at 75% off for every 15 people paying. And we’ll help ensure you’re buying the best rail pass for your group, as well as confirm any reservations with your group seated together (if required and/or wanted). An even better deal? You’ll still receive all the applicable pass benefits as shown on our site; discounted rates for Youth and Seniors, and Saver rail pass rates for parties of 2 or more traveling together.

• Q. What types of sleeping compartments or accommodations are available on overnight trains?

  A. There are Second class, First class, and on some overnight trains, Premier class accommodations.

  In Second class, you can relax in a reclining seat, a ‘couchette’ that is a shared compartment with up to 6 beds, or a compartment with 3 to 4 beds.

  In First class, you’ll share a more relaxing locking compartment with one or two beds and a wash basin in the compartment.

  Lastly, on some trains, you can book a Premier class ticket for a great night of sleep with private, lockable accommodations for one or two, a private shower and toilet, and includes breakfast and on some trans, dinner.

  Sleeping accommodations vary by train type and by route. Be sure to read the product details for the overnight train you’re interested in to see what that train offers in each class of service.

• Q. What's the difference between a rail pass and a train ticket?

  A. A rail pass and a train ticket are two completely different types of travel documents.

  A train ticket is valid for a single journey between two cities. Many tickets also include a reservation, which mean that they are valid only for a specific train, on a specific date and at a given time. To learn more about tickets, read our article: tickets explained.

  A rail pass, on the other hand, is good for travel in an entire geographical area (1 country, 2 countries or more). With it you can take as many train trips as you want within that geographical area, for as many travel days as you purchased, within a set period of time (the pass validity period).

• Q. If I register on your site, will I start receiving spam?

  A. Rail Europe will never spam you! Upon registering, you will only receive booking and/or account related messages, as well as occasional promotion information email from Rail Europe. If you chose to subscribe to our newsletter, you can expect to receive this publication as well (typically twice a month). Of course, you have the option to unsubscribe to at any time by clicking the unsubscribe link found at the bottom of the newsletter.

• Q. Is there onboard medical help in case of emergency?

  A. Currently most trains do not carry emergency medical equipment. In case of a medical emergency, conductors on board will radio ahead to the next stop so that help will be ready and waiting.

• Q. What are the benefits of registering on the Rail Europe site?

  A. When you register on our site, a wide range of exclusive tools and services become available to you. You will have access your booking details, ability to download your tickets and track your shipping. You will get notifications and alerts concerning your trip. You can save your searches, pages, and itineraries right in your account. And by registering, you will also have the ability to leave a review on your travel experience with Rail Europe.

• Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  A. Some European trains do offer special menu items. You can check the menu card found on board the train when you get on. Please keep in mind that you are also permitted to bring food on to the train, so if you have a specific dietary condition that requires special food, you can purchase before getting on the train and avoid any disappointment if the train you are on does not cater to your specific needs.

  On Eurostar a wide variety of meals can be arranged prior to your departure to Europe. They include vegetarian, kosher, halal, vegan, diabetic, low fat, low salt and gluten-free meals. For vegetarian meals, we require 24-hours notice in advance of travel. For all other meals we require 48-hours advance notice. If you need to arrange a special meal for your Eurostar journey, please contact us via our Contact Us page.

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