Overview
Thello Night trains
Hop on board the Thello, the night train which travels between France and Italy. Enjoy a delicious dinner and relax in your bed to wake up afresh the next day. This popular service has carried more than 1 million people in the heart of Paris, Florence, Milan or Venice. Travelling at a speed of 180 km/h, the train will allow you to sleep cosily in a comfortable sleeper or couchette. If you have purchased a rail pass, please note that Passholder fares are not offered for Thello trains. Attendants are available at all hours on the Thello. The train attendants will handle customs procedures and wake you up before arriving at your destination.
Practical information
Paper ticket
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Thello Night trains tickets are open for booking 120 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
First class | First class | Second class | Second class | |
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Carrier’s designationName of class of service as you might see on your ticket. small> | Single sleeper | Double and Triple sleeper T3 | 4-bed Couchettes T4 | 6-bed Couchettes T6 |
Washbasin Practical to freshen up anytime during your trip. small> | ||||
Air conditioned carriages Makes it bliss when travelling during the summer period. small> | ||||
Security Lock and spy hole on the door for a maximum privacy and security. small> | ||||
Drink Bottles of water are available on board. small> | ||||
Cabin arrangement At your request, an attendant will arrange the cabin for the night. small> | ||||
Newspapers and magazines Grab your free international/local newspaper or magazine and enjoy the ride. small> | ||||
Breakfast The most important meal of the day for a memorable experience. small> | ||||
Wake-up service You will be woke-up about 30 to 60 minutes before the train’s arrival. small> |
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FAQ's
Common Questions, Simple Answers
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Q. Where can I find more information about European train stations?
A. We offer valuable information on the most popular train stations in Europe. You can find a link to our Train Station page in the footer on any page on the website.
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Q. Can I choose a specific seat on a train when making my reservation?
A. At this time, it’s not possible to choose a specific seat on our website when booking a reservation.
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Q. Can I bring my pet on board?
A. Generally, cats and dogs are allowed on trains, though they may need to be contained in a pet carrier or wear a muzzle or leash. Pets are not allowed on some trains in Great Britain, Spain, Ireland, Norway, and Finland. Currently the only animals that are permitted to travel on Eurostar are guide dogs for the visually impaired.
Some trains require advance reservations for pets. Unfortunately, Rail Europe cannot make reservations for your pet. This will need to be done locally. In general, dogs normally travel at half the fare of a second class ticket, payable directly to the conductor.
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Q. Can a reservation date on an overnight train be changed?
A. This is possible in some cases, but with the limited availability of overnight trains, please do it as soon as you can and at least 24-hours before the train’s departure. New reservations will be required when you reschedule. Make sure to check the fare rules for the reservation you’ve purchased so you’re aware of the exchange policies. If you’re already traveling in Europe and need to make a change, you may be subject to local service fees and/or upgrade charges.
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Q. What should I do if my train ticket is lost or stolen?
A. If your paper ticket is lost or stolen, you’ll need to purchase a new one in order to travel.
If you purchased the Rail Protection Plan™ and your ticket is covered, you may be eligible for reimbursement if you meet the requirements of this plan, this includes filing a police report within 24 hours of the loss or theft and purchasing replacement train ticket.
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Q. Do you offer discounts on tickets for groups?
A. If your group consists of 10 or more passengers, you’ll be entitled to group rate tickets. Please note that for British domestic trains, we can provide a quote for nine travellers. First and second class group rates are available. Simply fill out our Group Quote form and a dedicated agent will answer your request.
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Q. What should I do if I missed my scheduled train? Can I take the next one?
A. If you’re traveling with open tickets, you can take any train that doesn’t require a reservation, traveling on the route for which your open ticket was issued.
If you have an open train ticket and a reservation, you can forfeit your reservation and still use your open ticket on a train running on the same route that doesn’t require a reservation.
If your train ticket is a combined ticket and reservation, then you cannot simply board the next train. You may need to purchase a new train ticket for that train or exchange your current ticket for a new one.
First, read the exchange conditions for your train ticket. This can be found printed with your actual ticket if you have a paper ticket, or on your Rail Europe email invoice. This will allow you to determine whether your train ticket is exchangeable or not.
If you have a non-exchangeable ticket you will have to purchase a new train ticket, regardless of the delivery method of your ticket.
If you have a semi-flexible or flexible ticket (i.e. your train ticket can be exchanged for a fee and/or under certain conditions), then you may be able to exchange your current ticket for a new one. In general, these exchanges must take place prior to the train’s departure.
Contact us as soon as possible to initiate the exchange process, before the train’s departure. If you are unable to reach us by phone, seek the assistance of a station agent. Never board a train with a train ticket that includes a reservation for a different train, unless specifically authorized to do so by a railway official.
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Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?
A. It depends if the train ticket has your name printed on it or not. In general, most tickets that include a reservation are name-specific and should only be used by the traveller whose name is printed.
Open tickets, on the other hand, are not name-specific. Different travellers can use them as long as the new traveller is eligible for the fare issued.
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Q. Do you ship to PO and APO boxes?
A. At this time, we are unable to ship to P.O. or A.P.O. boxes.
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Q. How do I contact you while I’m in Europe?
A. If you need to contact us while you’re in Europe, you can send us a message by visiting our Contact Us Page.